Manager, Strategy & Performance

THE OPPORTUNITY

We have an exceptional opportunity for a Manager, Strategy & Performance to play a pivotal role in shaping the future of Rocky View County. Reporting to the Executive Director, Finance & Business Services, the Manager, Strategy & Performance will anticipate and plan for the future of the County, in collaboration with the CAO & Executive Leadership Team (ELT), while balancing the needs of stakeholders and the public with the realities of our fiscal situation and timelines. The Manager, individually and collectively, is an integral agent of the CAO to advance the CAOs agenda and that of Executive Leadership Team (ELT) as a whole.

The Manager is accountable for driving and enabling the design, development, implementation, and monitoring/reporting of the County’s strategic priorities, special projects, and other corporate initiatives assigned by ELT. The Manager will lead and oversee Strategic Management, Corporate Performance, and Service Design, and will collaborate with Business Intelligence and Analytics, ensuring alignment with organizational goals.

The Manager leads a team of three (3) direct reports: two (2) Business Analysts and a Business Strategist who collectively support data-driven decision making and performance excellence across the organization.

THE ORGANIZATION

Spanning nearly one million acres of spectacular and diverse landscapes, Rocky View County is home to unrivaled opportunity. The County surrounds the City of Calgary on the east, west, and north sides and shares borders with 14 other municipalities and Indigenous lands, enjoying a unique intersection of rural and urban experiences that give rise to compelling residential opportunities and commercial activity. Strong rural roots and agricultural foundations continue to shape Rocky View County’s unique identity and play an important role in the advantages the County has to offer. Rocky View County has also become a thriving hub for business and industry, with significant retail, tourism, energy, transportation and logistics, and warehousing developments that diversify our economy and support thoughtful growth.

Vision

Rocky View County’s rural and urban communities uniquely contribute to a diverse municipality that leads with integrity and thoughtfully manages growth.

Mission

To preserve Rocky View County’s diverse landscape, lifestyle, and economic opportunities by serving our residents and businesses so they can flourish and thrive.

Values

Their core values guide their behaviors and decision-making. Their values are:

Integrity - foster a culture of honesty, openness, trust, and respect in all interactions.

Leadership - cultivate proactive leadership in an environment of constant change by anticipating and delivering on the needs of our diverse communities.

Accountability - have the courage to take personal responsibility to do the right thing both through our actions and decision-making, and we hold each other accountable to do the same.

For more information, please visit their website: www.rockyview.ca 

RESPONSIBILITIES

A dynamic functioning leader, the primary obligation of the Manager is to the strategy, priorities and direction of the County. This working level Manager leads and supports the Strategy and Performance team of professional staff in the delivery of their duties which are aligned with corporate objectives.

Strategic Management and Corporate Performance

• Lead development of department/branches business strategies/plans in alignment with the strategic planning framework.
• Provide input into the development of corporate strategy/plan methodologies, templates, tools created by corporate stream.
• Develop and collaborate with each division and department across the County and ensure alignment of strategies and plans to the corporate strategic plan, across other organizational strategic plans, and play a key role in the Capital and Operating budget process.
• Provide direct support to the corporate and department leadership for the implementation of corporate strategy, and with identification and management of risks, performance measures, analytics, and the evaluation of programs.
• Ensure front line services and operations are delivered in a way that aligns with corporate strategy and Council’s direction.
• Facilitate and ensure divisions and departments’ policies support corporate strategy and fully integrate policies and strategic plans that support the achievement of the County’s vision.

Service Design

• Develop implementation plans to advance service design initiatives in the department and achieve the County’s goals.
• Ensure alignment with related corporate frameworks, systems and processes through a customer-centric approach, test/prototype solutions and continually improve design of services.
• Lead implementation within divisions and departments with support as needed.
• Support development of meaningful operational performance measures.
• Evaluate and report on the effectiveness of improvements.

Business Intelligence and Analytics

• Facilitate quality information gathering, integration and sharing.
• Conduct business-specific research, business intelligence and analytics in accordance with corporate policies and standards
• Connect analytics and business intelligence to business strategy and risk mitigation.

Fiscal Management

• Participate in all short- and long-term financial planning processes, ensuring continued improvement in all facets of the Department’s financial affairs.
• Ensure effective financial planning and expenditure controls are in place and is accountable for fiscal responsibility, efficiency, and restraint, while maintaining integrity and effectiveness in all aspects of administration for programs and services of responsibility.
• Participates in the preparation of annual budgets for operating and capital programs as well as staffing budgets in accordance with guidance from the CAO pursuant to the Municipal Government Act.
• Monitor and provide updates to the CAO on the operating and capital budgets, and in particular report on variances between budgeted and actual expenditures.

Management | Leadership

• Provide technical guidance, coaching and mentoring. Promote, build and support employee’s professional development, expertise, performance, onboarding, and succession planning, providing subordinates with achievable goals and resources.
• Demonstrate leadership skills, team building, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision-making abilities.
• Responsible for quality of work, budget compliance and planning methodology, training and development, compensation, performance management, hiring, etc.
• Resolve issues expeditiously and ensure that employee resources are in place and utilized effectively to meet the service delivery standards of the County.
• Manage operational area with an emphasis on efficiency, accuracy, quality and safety to ensure superior level of customer services.
• Plan, develop, organize, prioritize, implement, evaluate, and direct department workflow, ensuring the fulfillment of project assignments within budget, with quality, and on schedule.
• Ensure workers have a clear understanding of their role and responsibilities relating to RVC’s health and safety program and in the Alberta OHS Act Regulation and Code.
• Ensure that all the operations under their supervision adhere to the requirements of the County’s OHS Program.
• Safeguard all RVC work areas from harassment, discrimination, and violence.
• Actively participate during County emergency response situations.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Public Administration, or a related discipline required. A Master’s degree in a relevant field is an asset.
• 10+ years of senior leadership experience managing teams in strategic management, risk management, business planning, corporate performance.
• Additional training or certification in policy development, public administration, government relations, project management and/or change management is an asset.
• Advanced skills, knowledge and understanding of business, government, strategic thinking, systems thinking, financial management, risk management, change management, organizational development, and project management.
• Understanding of a broad range of County's political and administrative interests and operating with a great deal of independence and sensitivity regarding these issues.
• Ability to lead and support the connections and integration between multiple departments and within assigned departments.
• Requires demonstrated leadership skills, team building, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision-making ability.
• Well-developed communication and interpretation skills, with the ability to work independently and collaboratively in a multi-disciplinary team.
• Well-developed communication and interpretation skills, with the ability to address barriers or issues hindering collaboration or integration.
• Proficiency in MS Office (Outlook, Word, Excel, Power Point, and Access), with working familiarity in data visualization and analytics tools (Power BI) to support performance measurement and reporting.

KEY COMPETENCIES

• Investing time and energy into understanding the evolving nature of their role within the organization, and developing the skills, behaviors, procedures and perspectives to be successful.
• Setting objectives which are specific and clearly communicated, measurable, challenging but realistically achievable, and time targeted.
• Creating honest, trusting and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance and representing what is best about the organization through demonstrated principles, actions, and communications.

FOR MORE INFORMATION, PLEASE CONTACT

SANDY JACOBSON | T: 780.944.1327| E: [email protected] | www.richardsonsearch.ca