Supervisor - Sportsplex

SUPERVISOR - SPORTSPLEX

THE OPPORTUNITY
We have an exciting opportunity for a Supervisor – Sportsplex to join the Town of Olds, Alberta. Reporting to the Manager of Parks & Recreation, this position will be responsible for all aspects of the operation and maintenance of the Sportsplex, and related functions in an efficient manner. The Supervisor will work in the Sportsplex year-round, contributing to its daily operations by ensuring that recreational facilities are maintained to be safe, clean and encourage appropriate public use. The incumbent will lead operational staff scheduling, ice making, and maintenance related activities.  Customer service with external stakeholders is a critical aspect of this position. The incumbent will assist in the daily leadership and planning of workloads in relation to recreational facilities and amenities. This position is expected to be on-call and available on a rotating basis. Some evenings and weekends are required.

THE ORGANIZATION
The Town of Olds is a vibrant community 59 km south of Red Deer and 90 km north of Calgary. Olds is home to 9,209 residents who feel they have the best of both worlds with a small town feel and big city amenities.  Olds is the hub of Mountain View County with a drawing population of more than 45,000 with a thriving retail and business sector.  It is positioned close to 4 beautiful lakes, the mountains, has an excellent hospital, college and schools and recreational facilities. Physical amenities aside, it is the small-town atmosphere and the people of Olds who are to be credited with its success and you won't find a more friendly and welcoming community to call home. To learn more about the Town of Olds, visit their website at: https://www.olds.ca

RESPONSIBILITIES

Technical 
•    Respond and investigate customer inquiries and participate in resolving operational concerns.
•    Co-ordinate, assign and review the work of Operators.
•    Establish work schedules and procedures and coordinate activities with other work units or departments.
•    Prepare and submit requested reports.
•    Requisition supplies and materials.
•    Ensure smooth operation of the Sportsplex, the equipment and machinery within the building.
•    Arrange for maintenance and repair work.
•    Ensures that recreational facilities are maintained in order to ensure safe, clean and appropriate environments for recreational activities.
•    Operates and maintains Sportsplex equipment in accordance with the manufacturer’s operator manuals, Occupational Health and Safety regulations and the Town’s safety policies. 
•    Oversees the operation, maintenance, public safety and security of Sportsplex.
•    Performs custodial duties and ongoing facilities maintenance as required.
•    Maintains the Sportsplex to acceptable standards through the use of best practices.
•    Respond and investigate customer inquiries and participate in resolving operational concerns.
•    Develops and maintains operational guidelines including facility operating manuals, policies and procedures, and standards for materials, supplies, equipment and services. 
•    During the off-season this position will coordinate and perform maintenance of the facilities. 
Decisions: 
•    In conjunction with the Facilities Technician, decides frequency of maintenance, and institutes operation and maintenance changes to ensure efficiencies of operation.
•    Develops and proposes recommendations for new policies and policy changes for the Sportsplex.
Recommendations:
•    Develop and propose recommendations for new policies and policy changes as impacting recreational facilities and amenities.
•    Recommends retrofits and upgrades to facility equipment, mechanical, electrical and other systems, to take advantage of innovations and new technology including project priorities for the Infrastructure Maintenance, Capital and Equipment Replacement Plans.
 

Budget 
•    Assist with operating budgets and provide input to the Manager on capital expenditures required in Sportsplex.
       Supervision and Projects 
•    Provide leadership and supervision to staff when working in the Sportsplex-related projects and daily maintenance. 
•    Take a lead role in special projects related to the arena.
•    Focuses on effective team building, conflict resolution, and reaching consensus for best results, mentoring and coaching employees.
•    Ensure completion of required performance appraisal, resolve and document work-related issues.
•    Ensures that the duties and responsibilities of the staff are effectively and efficiently carried out.  
•    Hire and train staff in job duties, safety procedures and company policies.
Decisions:
•    Coordinates and communicates work schedules.  Applies discipline when required in accordance with municipal policy.
•    Determines priorities, in conjunction with staff, and delegates work activities and tasks to team members.  
Recommendations: 
•    Provide input to the Manager.

Communications, Public Relations and Marketing
•    Establishes effective working relationships with community and user groups, including community organizations, internal and external stakeholders and           businesses, in order to develop ongoing partnerships for the development and use of the Sportsplex.

Risk Management & Safety 
It is the responsibility of the Town of Olds employees to take care to ensure their own safety and the safety of others, to know and follow all safety and health instructions, rules, regulations and safe work procedures and to report any unsafe or substandard condition or act as soon as possible to the employer.
•    Ensures risk management and safety programs are in place for employees working in the section and for members of the public using facilities and                 amenities, that are consistent with Town standards and policy as well as provincial and federal legislation.
 

QUALIFICATIONS
•    Grade 12 or equivalent.
•    Post-secondary certification or diploma in Recreation Facility Management or Recreation Administration.
•    Valid Class 5 Driver’s License, First Aid/CPR and WHMIS Certificate. 
•    Alberta Association of Recreation Facility Personnel (AARFP) Arena Operator Level 2 Course.
•    Alberta Association of Recreation Facility Personnel (AARFP) Arena Maintenance – Olympia Course.
•    Alberta Association of Recreation Facility Personnel (AARFP) Supervisory Skill for Facility Operators.
•    5 years of municipal experience, 2 of which at the supervisory level. 
•    Ability in recreational facility practices such as ice making, and physical plant operation, 
•    Basic trade’s skills associated with recreation facility maintenance.
•    Ability to perform maintenance and repairs to municipal equipment in order that equipment is available, reliable and safe to operate including cleaning,           lubrication and other repairs on small machinery.

An equivalent combination of education and experience may be considered to meet the requirements of the position.

KEY COMPETENCIES
•    Ability to communicate effectively with the public, supervisors, and other staff and to foster positive work relationships.
•    A high degree of personal initiative. 
•    Proficiency with computer software applications (Windows, MS Office, Book King)
•    Ability to work with a minimum of supervision.
•    The ability to supervise, direct and lead others.
•    Knowledge of methods, materials and equipment used in performing routine maintenance and construction tasks. 
•    Remains current in all certifications required for the position and pursues continuous learning.
•    Ability to operate safely and efficiently, all gas and diesel-fuelled arena hand and power equipment and arena ice resurfacing machines.