Seasonal Arena Operator

YOUR Opportunity

The Arena Operator is a seasonal position that is responsible for the maintenance of the Pete Knight Memorial Arena, helping ensure recreational opportunities are available for Crossfield residents at this important community facility. This position primarily works during the fall and winter seasons; however, they may also assist during the spring and summer in support of other activities including lacrosse, roller hockey, roller skating and other off-season rentals of the arena facility.

YOUR Essential Functions

• Perform general caretaking and janitorial functions in all areas of the facility including the exterior of the building, dressing rooms, washrooms, players benches, offices, second floor loft, storage rooms and all other common areas.
• Perform preventative maintenance and general repairs as capable and trained.
• Operate the ice resurfacing machine, providing a well-maintained ice surface for all users of the facility.
• May assist with duties related to the installation and removal of the ice surface as required.
• Complete routine checks of the ice plant, HVAC systems and overall facility.
• Ensure all entrances and exits, including emergency exits are kept clear of snow and ice.
• Ensure the surface of the arena floor is kept clean and free of debris or hazards for spring and summer activities including lacrosse, roller hockey, roller skating, etc.
• Provide quality and friendly customer service to facility users by answering questions, providing assistance as necessary and directing customers to the appropriate person to address concerns.
• Assist user groups with their preparation for special events as necessary (e.g. hockey tournaments, figure skating carnival, etc.).
• Monitor the actions of user groups and individuals to ensure their safety, the facility’s well-being and adherence to rules, policies and other regulations.
• Keep the Arena Supervisor informed of issues or concerns that may affect arena operations.

Other Duties:

• Perform other duties as requested by and in support of the Arena Supervisor.
• Perform all work in accordance with sound safety practices and procedures.

Skills & Abilities:

• Ability to effectively organize work and establish priorities.
• Ability to follow written and oral directions effectively.
• Ability to establish and maintain a high degree of public relations.
• Strong interpersonal skills.
• Ability to operate a variety of equipment, hand tools and power tools.
• Ability to work irregular hours including weekends and evenings.
• Strong communication skills, both verbally and written.
• Ability to develop and deliver quality customer service is required.
• Effective and creative problem-solving skills are required.
• Customer service aptitude with ability to deal with difficult situations with tact and diplomacy.
• Self-motivated and independent, comfortable working with minimal direction and as part of a team.
• Strong sense of work and personal ethics and a commitment to client confidentiality.
• Ability to effectively represent the interests of the Town.

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