Licensing & Permitting Clerk

Licensing & Permitting Clerk

Reporting to the Finance Manager, Town of Innisfail (Town), you will provide excellent customer service and be responsible for a variety of administrative support duties related to business licensing and animal licensing, and Building, Development and other permits. This work includes providing customer service to applicants, application intake processes, all data collection and input, file maintenance and coordinating activities with other team members. You will be responsible for accounting duties and provide backup support to the Finance Team, as well as to the Planning and Development departments.

Your Key Responsibilities Will Include:

Licensing

• Issuing business licenses and animal licenses in compliance with Town bylaws and procedures, including generating and sending invoices, renewals, documentation and tracking
• Maintaining accurate and current records of all licensing
• Responding to public inquiries regarding business and animal licensing, fees and processes
• Investigating and flagging potentially unlicensed businesses through publicly available information and complaints
• Providing reports on business license activity as requested to administration as well as to Bylaw Services for enforcement and monitoring purposes
• Coordination with other departments as required regarding inquiries and complaints

Permitting

• Accepting application packages for building and development permits, begin tracking process using municipal software and providing packages to Building Inspector or Development Officer
• Perform file creation and data uploading and track and update status of applications
• Responding to inquiries and provide general information regarding building and development permitting process
• Administration of other permit applications including excavation, hoarding, and sign permits

General Administration

• Performing daily cash outs and preparing and delivering bank deposits
• Providing coverage for all other Corporate Services positions as required

You Have:

• Prior experience working with municipal permits and at least two year’s prior experience with administrative or accounting work in a computerized environment (preferably with Diamond)
• Excellent communication skills – both written and verbal – and the ability to work well with others including customers and coworkers
• Demonstrated a high level of professionalism, tact, and confidentiality
• A strong working knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
• Grade 12 Diploma (required) and an accounting or administrative diploma (preferred)