Communications Coordinator (6 month term)

The Town of Sylvan Lake is seeking a temporary (6 month term) Communications Coordinator to works closely with departments to develop strategic
communication plans and oversee and support projects using various tools, tactics and mediums to ensure clear and accessible communication that informs and engages our citizens.

ACCOUNTABILITIES

Develops and supports departments in the development of compelling and engaging messages, communications tools, and tactics to inform and engage citizens

• Understands and applies a broad spectrum of communications tools (digital and traditional) and best practices for their application
• Builds and maintains relationships with staff to promote adoption of communication best practices, including plain language skills

Oversees and supports department communications

• Develops strategic communications plans for departments and projects while leading or supporting implementation
• Provides advice and supports actions that increase public engagement and positive public perception of the Town
• Identify opportunities and create public education campaigns collaboratively with other departments
• Assists in monitoring and updating social media, inclusive of visitor service accounts

Supports senior administration and Council communication

• Provides speeches, key messages, and talking points as requested
• Answers media calls and helps coordinate responses
• Develops messaging for staff to improve internal communication and understanding
• Develops external messaging for public engagement

Manages Town websites as required and develops content/events collaboratively with project managers

• Monitors municipal and engagement websites to ensure information is written in plain language, mobile friendly, and accurate

EDUCATION AND EXPERIENCE

• A diploma or degree in communications or public relations and two (2) or more years’ experience in municipal or provincial communications
• Experience with graphic design and proficiency with Adobe suite of products and Microsoft products is an asset.
• Plain language writing, editing, and verbal communication skills
• Diplomacy when dealing with staff, Council, and members of the public
• Balancing multiple projects and meeting deadlines without sacrificing an eye for detail
• Advanced skills with SharePoint and Microsoft Office
• Exceptional customer service skills
• Diplomatic and tactful in sensitive situations
• Exceptional interpersonal skills to work within a growing, high-performing and creative team environment
• Excellent writing and editing skills and a high proficiency in relevant computer applications

Qualified candidates considered for employment must have a valid class 5 driver’s license andprovide a criminal record check satisfactory to the Town of Sylvan Lake.