Systems Application Technician

Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 37,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town’s architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 250 employees.

Make an Impact with Technology!

Are you passionate about leveraging technology to drive meaningful change? As the Systems Application Technician, you'll help ensure the seamless operation of the applications, platforms, and systems that power our organization. Your expertise in technical support, troubleshooting, business systems and ERP integrations, Microsoft 365 and SharePoint administration, and solution development will help streamline processes, solve complex challenges, and drive innovation that enhances operational efficiency, employee experience, and service delivery.

Working as part of a small, collaborative Information Services team, you'll have the opportunity to make a visible impact across the organization. No two days are the same. From supporting business applications and ERP systems to developing manual and automated integrations, partnering on projects, and driving process improvements, you'll enjoy a variety of work while helping teams get the most value from their technology investments.

In This Role You Will
• Act as the primary technical resource for business applications, providing expert support, troubleshooting, and administration.
• Maintain, enhance, and support business systems and platforms, including developing, monitoring, and troubleshooting manual and automated integrations between ERP, Microsoft 365, and other enterprise systems.
• Develop technology solutions using Microsoft 365 tools, including SharePoint, Teams, Power Apps, and Power Automate, to meet organizational needs.
• Administer and support the organization's SharePoint Online environment, including site administration, document management, permissions, governance, security, external sharing, Microsoft 365 integrations, troubleshooting, content migrations, workflow automation, and end-user support.
• Support software implementations, upgrades, projects, and process improvement initiatives across the organization.
• Collaborate with business units to understand business requirements, recommend solutions, and improve workflows.
• Manage relationships with software vendors to coordinate support, issue resolution, and system enhancements.
• Create and maintain technical documentation, procedures, configuration standards, and knowledge resources.
• Train and support users, promoting the effective adoption and use of technology solutions.
• Stay current with emerging technologies and best practices while contributing to continuous improvement initiatives.

This Role Is For You If You Are
• A technology enthusiast who enjoys solving problems and delivering practical solutions.
• Customer-focused, collaborative, and skilled at supporting users with varying levels of technical expertise.
• Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Curious and committed to continuous learning and improvement.
• Motivated by opportunities to streamline processes, automate tasks, and enhance the user experience.
• Excited to work in-office with the possibility of working remote 1-2 days/week.  

What You Bring
• A diploma or degree in Computer Science, Information Systems, Information Technology, or a related field, combined with a minimum of three (3) years of experience supporting business applications and technology solutions.
• Strong technical knowledge of Microsoft technologies, including Microsoft 365, SharePoint Online, Windows Server, SQL, and cloud-based services, with experience administering and optimizing SharePoint Online environments, including site administration, permissions management, governance, security, document management, external sharing, Microsoft 365 integrations, content migrations, workflow automation, troubleshooting, and end-user support.
• Experience configuring, integrating, deploying, and supporting enterprise applications, ERP systems, Microsoft 365 solutions, and associated manual and automated integrations.
• Proficiency in SQL scripting, reporting, troubleshooting, and data analysis.
• Knowledge of network infrastructure, security principles, virtualization technologies, and data governance practices.
• Proven ability to analyze business requirements, solve complex technical issues, and deliver practical technology solutions.
• Excellent customer service, communication, organizational, and relationship-building skills.
• Microsoft, ITIL, SharePoint, Power Platform, Project Management, or related technical certifications are considered an asset.
• Municipal government experience is considered an asset.

Why You'll Love This Opportunity
• Make a meaningful impact by delivering technology solutions that help employees work more effectively and support exceptional municipal service delivery.
• Work with modern technologies including Microsoft 365, SharePoint, ERP systems, cloud platforms, integrations, and enterprise applications.
• Enjoy meaningful variety in your work, from application support and system integrations to projects, process improvements, and new technology solutions.
• Be part of a small, collaborative team where your expertise is valued, your contributions are visible, and your ideas can make a difference.
• Build your expertise and grow your career through diverse projects, continuous learning, and opportunities to innovate.

Cochrane is committed to providing a healthy and safe work environment for all employees. As part of our team, you'll take reasonable care to protect your health and safety and that of others, follow all relevant health and safety legislation, and participate in orientations and training.

Ready to Make an Impact?
This is an opportunity to combine your technical expertise, problem-solving abilities, and passion for customer service in a role where your work will have a visible impact across the organization. If you're excited about improving systems, supporting people, and helping technology drive organizational success, we'd love to hear from you.

Apply today!
• Qualified individuals are encouraged to submit a resume and cover letter outlining how their experience aligns with the required qualifications, skills, and abilities
• All qualified candidates will be requested to complete an online suitability survey
• Salary $48.19/ hour based on 35 hours/week +health benefits and pension
• Applications will be accepted until 9pm MST September 13, 2026 at www.cochrane.ca/jobs