Operations Supervisor

POSITION SUMMARY

Reporting to the Operations Manager, this position will primarily be responsible for day-to-day leadership and technical oversight for public works and fleet services. This position plans, schedules and supervises the activities of solid waste collection, roads, signage, and fleet maintenance. The work performed includes preparing and managing budgets, coordinating contractors, and maintaining service levels, asset reliability, and public satisfaction across all seasons.

WORK RESPONSIBILITIES

Public Works and Transportation

• Develop, maintain, and schedule work programs to ensure year-round traffic flow including but not limited to road, sidewalk, curb, gutter, and hard boulevard surface maintenance

• Maintain all roads and lanes including snow removal, winter sanding, street sweeping, signage, signals, grading gravel surfaces, and back lanes

• Oversee storm water management including storm pipe, hatch, and culvert maintenance

• Plan and supervise road maintenance programs including grading, patching, crack sealing, dust control, and gravel road upkeep

• Oversee drainage, culverts, storm water infrastructure, signage, and traffic controls

• Coordinate seasonal work including street sweeping, snow and ice control, and sanding

• Oversee and coordinate the residential and commercial solid waste and recycling collection program, and liaise with regional landfill authority partners for waste and collection disposal services

• Develop seasonal work plans and allocate labour and equipment resources

• Inspect worksites, track work orders, and monitor levels of service

• Respond to resident service requests

• Coordinate and supervise contractors as needed to support departmental operations

• Oversee the operation, maintenance, and repairs of utility systems

Shop and Office Support Functions

• Oversee municipal fleet and heavy equipment lifecycle planning including procurement, specifications, and replacement

• Manage preventive maintenance schedules, fuel management, parts inventory, and shop safety

• Maintain Town-owned facilities including the garage, yard, and cold storage

People, Safety, and Budget

• Support employee development, training, certification progression, and performance management in collaboration with Human Resources

• Supervise, plan, direct, and schedule the activities of public works and fleet maintenance

• Encourage teamwork and reward outstanding contributions for individual and group efforts

• Administer and coordinate training and safety programs and monitor workforce requirements

• Identify recruitment requirements and participate in the recruitment process and interviews

• Communicate organization and Department directives, goals, standards, policies, and procedures

• Lead Occupational Health and Safety practices including hazard assessments, toolbox meetings, and incident investigations

• Prepare and manage operating and capital budgets, and contribute to multi-year infrastructure and fleet replacement planning

• Prepare tenders, requests for proposals, requests for quotations, and council reports

• Manage, operational and capital projects, utilizing contractor and staff effectively for Public Works, and Fleet Service Areas

• Identify Capital Infrastructure Replacement needs, and provide input and assistance to the operations manager in developing and maintaining the long-term capital infrastructure replacement plan

• Responsible to work within the operating budget and report anomalies to the Operations Manager

Miscellaneous

• Participate in applicable committees

• Provide advice and assistance to the Development & Infrastructure Engineer and Operations Manager

• Undertake other duties as assigned

• May be assigned a role within the Emergency Coordination Centre (ECC) for Disaster Services

QUALIFICATIONS

• Post-Secondary Certificate, Diploma, or Degree in Civil Engineering Technology, Environmental Sciences, or related discipline is preferred

• Completion of or working towards Certified Technician Designation from the Association of Science and Engineering Technology of Alberta (ASET)

• Completion of or workings towards a Public Works Supervisor Level III Certificate

• A combination of education and/or experience related to this position may be considered

• Minimum 5 years of technical and supervisory work experience in road construction, maintenance, and equipment/fleet services in a municipal work environment

• Minimum 3 years of supervisory work experience in a unionized work environment

• Advanced with computers and systems, GIS, Microsoft Office Suite, and planning software

• Knowledge and understanding of the Occupational Health and Safety Act (OH&S), Regulations, Workplace Hazardous Materials Information Systems (WHMIS), Confined Space Entry Safety Procedures, Alberta Transportation Traffic Laws, and other applicable legislative requirements to perform work in accordance with all aspects of health and safety

• Valid First Aid and CPR Certificate

• Satisfactory background screening is required for this position including a Criminal Record Check

• A Class 5 Driver’s License, Class 3 with Air Brake Endorsement is preferred, and a satisfactory Driver’s Abstract

SKILLS & ABILITIES

• Able to support, coach, and develop staff in a fully participative workplace to positively engage and motivate staff to ensure maximum productivity in a “safety first” environment

• Effective interpersonal skills in dealing with staff, peers, the public, and Council under all types of conditions offering a positive and generally supportive and collaborative approach

• Able to work co-operatively, support, and coach co-workers in a positive team environment while sharing work expertise and knowledge

• Strong management skills to de-escalate situations with upset customers

• Continually update knowledge in all aspects of the position to provide exceptional service compliant with legislation

• Use good judgement under pressure when making decisions with changing priorities

• A constant awareness of who the customer is, both internal and external, with a recognition of the customer’s needs while providing exceptional service

• Strong time management and organizational skills to prioritize responsibilities

• Demonstrate a high degree of professionalism delivered with integrity

WORKING CONDITIONS

Details pertaining to the physical demands of the position can be found in the Physical Demands Analysis and Job Hazard Assessment with Health & Safety.

Hours

Work weekdays and occasionally respond to and assist with safety related after hour calls during evenings and/or weekends.

Physical Effort

Office-based work performed. Varying levels of physical effort, including heavy lifting (up to 25 kgs), sitting, walking, standing, pushing, pulling, reaching, driving, carrying. Repeated motion of office tasks.

Travel

Some travel to field sites within and outside the Town under various road and weather conditions. Must maintain alertness and respond appropriately using defensive driving skills in various conditions (traffic, weather, distractions).

Work Environment

Exposure to work environments where workers may be exposed to significant hazards such as in inspection/repairs of reservoirs, elevated work locations, confined spaces (limited access), sewer flushing, proximity to fire/explosion, exposure to ammonia, asbestos, etc. Work performed in equipment repair or maintenance in the shop yard environment entails controlled access. Limited exposure to the public.

HEALTH & SAFETY

Ensure the Town of Hinton health and safety policies, procedures, directives, and safe work practices are followed in accordance with the Occupational Health and Safety Act and Regulations.

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