Program Manager, Inspections and Compliance

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Job Type Inspectional / Regulatory / Enforcement
Organization City of Edmonton
Competition Number 44061
Job Description

Reporting to the General Supervisor of Business Licensing, Inspection and Compliance, the Program Manger, Inspections and Compliance is responsible and accountable for managing, directing, and leading inspections, compliance, and enforcement activities for non-uniformed officers within the Development Approvals and Inspections Section. Providing safety and security for citizens and employees, as well as stewarding the 4E Model (Engage, Explain, Encourage, Enforce) in support of City of Edmonton bylaws, are a major focus of this position.  

The Program Manager has oversight and responsibility for authorizing bylaw education, enforcement, and remediation activities necessary to support the City of Edmonton’s Drainage Bylaw, Zoning Bylaw, Vehicle for Hire Bylaw, Business Licence Bylaws and the Municipal Government Act. The end result is an efficient, consistent and quality delivery of services that ensures development in Edmonton meets bylaw requirements.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

  • Prioritize, coordinate, monitor and deploy inspection, compliance, and enforcement resources in line with 4E model requirements for the Section - including project-based and multi-jurisdictional enforcement projects with internal and provincial partners
  • Provide subject matter expertise to staff regarding interpretation and approaches to escalated or complex enforcement challenges
  • Establish and apply consistent and equitable inspection, compliance, and enforcement processes, policies and procedures across the Section’s enforcement teams that align with Edmonton’s City Plan, municipal and provincial regulation and that reflect political, economic, and social impacts of enforcement
  • Initiate the development of new and modernized approaches to inspections, compliance and enforcement in response to stakeholder engagement results, emerging local issues, Council’s vision and direction, and multi-jurisdictional regulatory challenges. Lead internal teams through resulting change
  • Support the development of annual and four-year operational and business plans identifying the resources required to meet service level demands
  • Provide oversight to the Council and Committee report development and approval process, including drafting and presentation of reports, and participating in City Council and Committee meetings
  • Provide leadership, coaching, and professional development to team members
  • Respond to escalated citizen, stakeholder  inquiries and resolve concerns received from the Mayor, City Council, Administration, industry representatives, regulatory bodies, applicants, other municipalities and the general public
  • Facilitate ongoing and project-based engagement with internal and external stakeholders towards resolution of complex compliance and enforcement issues and development of approaches, policy, and processes


  • A Degree in Business, Planning, Justice Studies, Criminology, Sociology or a related discipline
  • Membership or eligibility for membership with related professional associations including the Canadian Institute of Planners, Alberta Association of Community Peace Officers, Canadian Association of Criminology and Legal Studies, or the Alberta Development Officers Association are assets
  • Certification in Change Management, Certified Protection Professional (CPP) designation, Peace Officer status or ability to obtain Peace Officer status are assets
  • Minimum of 7 years of progressively related work experience in law enforcement, planning, program management in the public sector, or a combination thereof:
    • including at least 5 years of experience at a supervisory level in law enforcement, planning, development, or a combination thereof with proven ability to coach, mentor, motivate and lead a diverse team of staff; and,
    • including supervising large teams with diverse scopes of responsibilities in areas of Inspections, compliance and enforcement, planning or equivalents
  • A thorough and current knowledge of the development permitting process and relevant City of Edmonton Business Licence Bylaw, Drainage Bylaw and Zoning Bylaw; Municipal Government Act, The Freedom of Information and Protection of Privacy Act
  • Demonstrated ability to interpret, disseminate and apply appropriate combinations of education enforcement legislation in a politically, economically, and socially fluid environment
  • Proven ability to use sound judgement and make decisions and recommendations in the absence of formal guidelines or procedures
  • Demonstrated ability to express ideas and concepts effectively and persuasively, verbally and in writing
  • Well developed and demonstrated problem solving and analytical abilities
  • Demonstrated ability to navigate and apply employee and labour relations practices including performance management in a union environment
  • Demonstrated ability to understand and discuss advanced and complex enforcement and legal procedures, processes and mechanisms with a wide range of stakeholders, and be recognized as senior advisor to the team on legislative interpretation
  • Proven skills in conflict mediation and in facilitation/negotiation of complex internal and external multi-jurisdictional challenges
  • Demonstrated understanding and experience applying community-led and trauma-informed practices within the 4E enforcement model

Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly.

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact

COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy ( and COVID-19 Vaccination Procedure (

Up to 1 permanent full-time position

Hours of Work: 36.9 hours per week

Salary: $85,443 - $122,061 (Annually)

Classification Title: ML2 - Urban Planner
Posting Date:  Jun 20, 2022
Closing Date: Jul 4, 2022 11:59:00 PM (MDT)
Number of Openings (up to): 1   -   Permanent Full-time
Union: Management
Department: Development Services
Work Location(s): 5th Floor Edmonton Tower, 10111 104 Avenue, Edmonton T5J 0J4