Manager of Utilities

Ready to post an opportunity?
submit a job post
Job Type Executive Opportunities
Organization Municipality of Crowsnest Pass
Closing date
Job Description


The Manager of Utilities is responsible for managerial oversight of the Utilities Department which includes freshwater treatment and distribution, wastewater treatment and collection, and solid waste collection services. The Manager is responsible for planning, organizing, coordinating, and directing work assignments, providing staff training and support, developing logistics and strategies to ensure efficient use of monetary, equipment and materials resources, and providing input into capital and operating budgets.


The position requires the following qualifications:

  • Level III Certification from Alberta Environment in Wastewater Treatment.
  • Level II certification from Alberta Environment in Water Distribution, Water Treatment and Wastewater Collection.
  • Five years of experience working within water and wastewater systems.
  • Three years of management or supervisory experience.
  • Advanced proficiency with computer systems and software.
  • General knowledge of municipal operations and enabling legislation.
  • Class 5 Driver's License.

The following would be considered an asset:

  • ICS 200.


  • Leads and manages resources within the Utilities Department including staff, costs, equipment, contracts, and materials to deliver program services within the approved budget, operating policies, procedures, and applicable legislation.
  • Oversees and provides management oversight to all functional areas of the Utility Department including infrastructure failure response, training, information technology, communication, building and equipment life cycle maintenance and replacement, pre-planning/inspections, and other duties as required.
  • Examines and recommends efficiencies or changes to service delivery methods with the goal of improving our service and aligning with industry-established best practices.
  • Coordinates and prepares reports and presentations to the Council and other agencies as required.
  • Provides active leadership and manages performance in a unionized environment.
  • Assists in the development of the Utilities Department operating and capital budgets.
  • Participates in the development of department strategic plans, goals, and objectives.
  • Ensures positive interaction with taxpayers, the general public, staff at all levels within the Municipality, the media, other municipalities, senior government departments, and any other group with potential interactions with the Municipality.
  • Takes a leadership role with regard to Municipal Emergency Preparedness including incident command in situations of natural or man-made threats. Will be expected to take an Emergency Management role such as Deputy Operations Chief in the EOC/ECC when activated.
  • Liaise with representatives of neighbouring municipalities to ensure adequate mutual aid agreements are in place to mitigate major incidents.
  • The duties and responsibilities outlined above are representative but not all-inclusive.


  • Knowledge of water and wastewater treatment systems and practices.
  • Knowledge of water and wastewater distribution and collection systems.
  • Knowledge of Alberta Environment and Environment Canada testing and reporting procedures.
  • Knowledge of the safe work practices involved in the handling and use of hazardous materials.
  • Knowledge of emergency preparedness and response.
  • Excellent interpersonal and communication skills, both oral and written, to interact with the public, staff, and external agencies.
  • Excellent conception and analytical skills, with strong facilitation and influencing skills.
  • Skill in the application of lab analysis procedures and practices.
  • Must be able to maintain confidentiality.
  • Proficiency with Microsoft (Outlook, Word, Excel), SCADA, and GIS.
  • Ability to work independently with minimal supervision and within a team environment.
  • Ability to adapt to a demanding and dynamic work environment.
  • Ability to interpret, develop, implement, and adhere to organizational policies and procedures.
  • Ability to deal effectively with conflict resolution.
  • Time and project management experience.
  • Ability to be a positive leader and maintain strong morale with staff.


  • Leadership Skills: Provides leadership while guiding, supporting, and mentoring staff. Acts as a positive role model with the ability to communicate potential opportunities to departments while empowering staff and incorporating the views of others. 
  • Management Skills: Motivates, directs and evaluates staff while planning the overall workforce.  The ability to manage effectively while maintaining a friendly approachable attitude.
  • Financial Management: Leads with a strong sense of service delivery while integrating financial planning, budgeting, and management reporting.
  • Communication Skills: A clear, concise, and positive communicator who is able to build trust through presenting ideas clearly while effectively listening to others. Demonstrates a strong ability to work effectively within a public sector environment and is politically astute and media savvy.
  • Flexible and Adaptive: Able to change gears quickly in an ever-changing environment. The ability to demonstrate flexibility and openness to changes in work, personnel or team responsibilities or portfolios.
  • Interpersonal Communication:  An integral part of a professional team with high ethical standards and an honest, consistent style of working cooperatively with others. The ability to work and lead in a professional manner while also allowing for creativity within the workplace.
  • Conflict Resolution: A consensus builder with a proven ability of positively engage people from diverse or polarized positions in problem-solving. Able to develop proactive solutions through the use of interest-based negotiations demonstrating strong conflict resolution skills.
Application Return

Apply with your resume and cover letter to

This competition will remain open until a suitable candidate is found.